Case Study
AI Chatbots for Customer Support
Deployed intelligent chatbots for a retail brand, cutting response times by 60% and improving customer satisfaction across digital channels.
Challenge:
A leading retail brand struggled with slow customer response times and rising support costs during seasonal demand peaks.
Solution:
Elevra implemented an AI-powered chatbot capable of handling thousands of simultaneous queries. It learned from previous interactions, provided personalized product guidance, and seamlessly escalated complex cases to human agents.
Results:
Response times dropped by 80%, customer satisfaction rose by 35%, and operational costs decreased significantly within the first quarter.